My internet connection constantly drops out. This has been going on for some time, and...

GetHuman5054585's Service Outage issue with Comcast from July 2020

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The issue in GetHuman5054585's own words
My internet connection constantly drops out. This has been going on for some time, and has gotten so bad that and I am getting to the point where I am going to stop paying my bill. I am paying a lot of money for a "Service" I am NOT receiving. I have been in contact with Comcast thru an internet chat before, (very in-efficient and annoying) and they sent me a new Gateway, still have the same problem. * My cable TV also drops out, especially the Digital Premium channels. I have to believe this is a problem with a connection outside of my home somewhere.*The box below asks for my E-mail address, but obviously I have to have an internet connection to get E-mail....!!!

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Comcast

Service Outage issue
Reported by GetHuman5054585
Jul 11th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 15635 others
0 customers following this

Timeline

GetHuman5054585 started working on this issue
Jul 11th 3:02pm