Comcast equipment on wrong utility pole

GetHuman4954947's customer service issue with Comcast from June 2020

Help with my Comcast issue
The issue in GetHuman4954947's own words
The problem: Comcast equipment on wrong utility pole

GetHuman4954947 did not yet indicate what Comcast should do to make this right.

How GetHuman4954947 fixed the problem
Ended up calling Comcast sales. The agent opened a trouble ticket to move comcast wires off of the utility pole that is being removed by FPU (electric company owner of the pole).
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Comcast

Customer service issue
Reported by GetHuman4954947
Jun 15th, 2020 - 4 months ago
Fixed
GetHuman4954947 shared how to fix
Seen by 4 customers so far
Similar issue to 14561 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman4954947 started working on this issue
Jun 15th 6:36pm
GetHuman4954947 confirmed the issue is fixed. Hooray!
Jun 15th 10:57pm