Comcast Customer Service Issues

I'm experiencing issues with Netflix not loading programs and encountering Error NW-2-5. I attempted to reload Netflix, but it seems to be stuck in a perpetual loading loop. I also powered off the Comcast box and restarted, but the issue persists. I pay a significant amount monthly for this service, so timely assistance would be greatly appreciated. Please reach out to me at 1+ [redacted] to provide guidance over the phone. It seems like a problem from Netflix's side that requires human intervention rather than an email solution.

I am concerned about my monthly charge of $[redacted] and the missing Starz channels despite signing up for Starz. Despite contacting customer service five times, the issue remains unresolved, and my bill keeps increasing. Can someone please assist me with this matter? Thank you for your Xfinity order confirmation email. Could you kindly look into the discrepancy in this billing statement for me? Here is a summary of the updated services: - Xfinity TV, Internet, and Voice: $[redacted].00 - Internet/Voice Equipment: $14.00 - Service To Additional TV: $9.95 - AMC PREMIERE: $4.99 - Broadcast TV Fee: $14.95 - Regional Sports Fee: $7.00 - Estimated Taxes and Fees: $9.84 Totaling an estimated monthly bill of $[redacted].73. Any help in clarifying the extra charges and Starz channel access issue is greatly appreciated.

I need the return address to send back my equipment. I've been waiting for a shipping label for 3 weeks but haven't received it yet. Since I don't live near a UPS store, I attempted the digital return process. However, all I see is a grey screen with a rotating circle of three dots. I don't want to be charged for an item I've already packed and would like to return. My service was canceled on April 30, [redacted], and I've already received the disconnection letter.

My bill unexpectedly increased by $20, and it seems like my previous package may no longer be valid. I have tried contacting customer service, but the Xfinity automated chat is not helpful. After multiple unsuccessful phone calls, I attempted to select the same $89.99 package online, only to be informed that I need to replace my current modem. I'm puzzled as to why this is necessary since my modem is functioning well and I'm not changing my package. Moreover, I am unsure how to obtain or return the old modem and I find it inconvenient to deal with replacing it when there is no apparent issue. It's frustrating that Comcast lacks live customer service representatives for direct assistance.

We no longer have Comcast since moving to Tennessee, but plan to get it once available in our area. Comcast has informed us we can continue using our internet if we do so consistently, which we have been doing. However, we keep receiving emails from Xfinity stating that action is needed. The message asks to re-validate login to receive incoming mails. Despite following these instructions multiple times and speaking to a representative who confirmed our email was fine, the issue persists. In Florida, we were loyal Comcast customers for years. Any assistance would be appreciated.

I have a Motorola DVR. Yesterday, the TV was working fine. After cleaning the TV and cables, I found the DVR plug was disconnected. After reconnecting it and rebooting the TV, it turns on but only shows snow on input 04, which is my cable channel. As a long-time Comcast customer, I rely on their services. I need assistance to fix the issue on your end with the DVR. I pay my bills promptly and expect the service to match. Thank you.

I am seeking assistance with a refund issue related to a $19.95 WiFi On-Demand Pass that failed to work after 12 hours of continuous error messages. Despite not being able to use the pass, my account was still charged, and my attempts to resolve the matter with customer service have been frustrating. The tech support representative attributed the problem to my Fire Stick, which I disagreed with since my internet worked fine on other devices. After supposedly processing a refund for the weekly pass charge on 5/28, the credit disappeared from my bank account. I had to make multiple calls to address the situation, only to find out that the refund had been canceled. I urge Xfinity to reinstate the $19.95 credit that I am rightfully owed for this transaction. The lack of proper service and ongoing issues with Xfinity have left me feeling extremely dissatisfied and exasperated.

I recently upgraded to Comcast gigabit service and installed a new Arris SB8200 modem, which is compatible with this service. Despite this, my download speeds are consistently below the expected levels, maxing out at 300k and sometimes dropping as low as 180k. After contacting Arris and checking my modem status page's upstream channels power levels, it was determined that they were not within the correct specifications, ranging from 39 to 40 dbmV instead of the required 51 to 57 dbmV. Arris advised me that Comcast needs to adjust these power levels from their end. I have been attempting to resolve this issue since May13, with over 10 hours spent on the phone. It's been challenging as the standard customer service representatives seem to struggle with the technical aspects and language barriers. I am seeking assistance in scheduling a call back and getting connected with the Advanced Tech Support team at Comcast to address this ongoing problem.

In the last 2-3 weeks, there have been several extended outages of both internet and phone services, each lasting over 12 hours. The lack of communication during these outages was frustrating, as I expected to receive notifications via email and text but received very few. Additionally, the phone menu system is difficult to navigate, making it challenging to access customer service. I suspect this may be intentional to prevent customers with complaints from reaching a representative. I am requesting financial compensation for the disruptions to my business and home caused by the unreliable service. I ask for a reasonable credit to be applied to my account, along with improvements to the internet service.

Our Comcast signal is weak, especially during Zoom sessions connected via Ethernet. It's slightly better than using Wi-Fi alone, but it's still not adequate for my job as an audio recording engineer. I will be returning to work tomorrow, recording Zoom sessions, and I require a stronger and more stable signal. Despite this, my two housemates don't heavily use the signal at the same time. One offers music lessons via Zoom, and the other conducts work meetings for Apple via Zoom. We all rely on Zoom for work occasionally, but not simultaneously. We have a new router from Xfinity with two Ethernet ports and use a plug-in Ethernet splitter to cater to our needs. How can we ensure a reliable connection to fulfill our job responsibilities and make enough money to cover our Comcast bills?

Yesterday, I spent the whole day on chat, trying to cancel all my services except for the internet. I noticed that Starz was added without my consent, even though I used to have it included in my premium channel package. It was removed without any notice and then added back without informing me, resulting in extra charges. My services have been malfunctioning for months, affecting my home security with the maximum of 6 cameras and the advertised fast internet speed of [redacted]. Additionally, I was misled into purchasing Xfinity door locks and my home phone service disconnects during calls. I've been a loyal Xfinity customer for 15 years, but due to my abusive ex-husband's actions, my account was closed. Although the chat support assured me that they noted all the issues, they wouldn't waive any disconnection fees.

In [redacted], I made efforts to transfer my service to a new home but encountered significant issues with Xfinity. Despite multiple failed service calls over a month, I had to cancel my account and switch to a different provider. Recently, I discovered that Xfinity enlisted a collection agency for payment, even though I returned their equipment. I am keen on having Xfinity retract the collection demand and eliminate this negative mark from my credit report. My spouse and I plan to relocate again and are open to Xfinity for our new address, hoping for a better experience this time. However, I seek assistance in resolving the credit report matter promptly. Thank you.

I have been experiencing persistent internet connectivity issues for over a year now. During Zoom meetings, my system crashes or buffers endlessly, despite trying various troubleshooting solutions repeatedly. Last fall, a tree falling in the yard caused a line outage, and since the reconnect attempts, I have been facing a loss of connectivity. The error message constantly states "connection not stable" and I am unable to connect to Xfinity WiFi on any device at home or elsewhere. The cable produces crackling noises and displays "No Signal," leading to continuous signal loss and pixelated images. I urgently need assistance as I am currently running for public office and cannot afford to be disconnected. Please send someone to check the lines as soon as possible. Thank you.

I have two residences, one being my primary residence in Alexandria, VA, enjoying plenty of TV channels, while the other in Lusby, MD, has basic service. Given the current situation with Covid-19, I am residing in my secondary home in Lusby, where the risk of exposure is lower. I am exploring the option to switch my TV services between the two residences until August or September, considering I also have internet at both locations. My account number for the Alexandria, VA residence is [redacted] 61 [redacted][redacted]; however, I am unsure of the account number for my property in Lusby, MD at [redacted] Calvert Blvd, Lusby, MD [redacted].

I have an unresolved issue with Comcast from June [redacted]. The problem involves Xfinity WiFi being unavailable, an unstable internet connection causing me to drop out of meetings or experience constant buffering, and Google Gmail indicating that "Something's not right". Additionally, my cable service constantly buffers, crashes, and displays pixelated images. The box produces a loud, sharp noise and frequently cuts off with a "signal lost" message on all boxes. I believe a repairman needs to assess the line and fix the connection outside the house.

I contacted your customer support around 1:50 pm today. I explained that I had spoken to a technician before who was supposed to escalate to higher tier support regarding a blocked port by Comcast internally. Despite having port forwarding set up correctly, the support representative insisted that everything was fine on their end. However, the issue persists as the port is being filtered out when accessing through the Comcast network. I provided screenshots for reference. The specific IP address in question is 98.33.[redacted].[redacted] with port [redacted] communicating with 98.33.[redacted].1 gateway. It seems that either the gateway or a Comcast firewall is causing the blockage. The previous technician failed to address this properly despite acknowledging the problem. The case number is CR[redacted]66. I request assistance in resolving this port issue. It would be beneficial for Comcast technicians to receive additional training in both networking and customer service to prevent such incidents in the future.

I would like assistance with burying the cable at my home. Six months ago, contractors attempted to bury the cable, but it's still above ground, causing inconvenience and safety hazards. I have tried to contact customer service without success. I request a prompt resolution without further damage to my gardens. Please send someone to address this issue at [redacted] Gamble Place NE, Kingston, WA. Thank you for your attention to this matter. - Lyndal H.

I have been dealing with Comcast TV issues for over five days. Initially, I was informed by a US agent that a new cable box would be delivered to my door the next day between noon and 2 pm. Despite receiving a text message confirming delivery, the box did not arrive. After multiple failed attempts to have the box delivered, I went to the Comcast store to swap out the old box for a new one. However, I encountered difficulties setting up the new equipment with an error message regarding the remote not working. Despite following the online instructions and contacting Comcast multiple times, including a promise of a new remote being delivered (which did not happen), I am still facing issues. The poor customer service experience has left me frustrated, and I am considering returning to the store to request a new remote in person. Comcast's service has been extremely disappointing, and if alternative providers were available in my area, I would switch without hesitation.

I am experiencing an ongoing issue with my email not displaying properly when I click on a source, which has been happening for around two months since I started using the service. The problem has exacerbated during the current situation, making it difficult to access messages from services I have paid for. I have attempted to seek help through customer service chat without success, encountering repetitive responses about unclear descriptions. I am considering switching service providers if this matter is not resolved promptly. I will wait for another day for a solution, after which I might have to cancel my account. I am skeptical about receiving an email response due to the visibility problem, but I am open to resolving this with your assistance, albeit with dwindling patience.

Regarding my billing concern: On May 30, our equipment was returned to the UPS store in Punta Gorda, FL [redacted], and the account was supposed to be canceled. Despite this, my account number [redacted][redacted][redacted] has continued to bill me, Monica C., until July 15. Please ensure the account is canceled effective May 30, [redacted], and let me know if there is any outstanding balance. I already made a payment on June 5 for $85.00 to cover the two weeks' usage in May. I have already invested approximately 12 hours of my time trying to resolve this billing issue, reaching out 3 to 5 times a day. I have contacted Comcast, spoken to representatives, but have faced challenges with callbacks and connections to the appropriate department. I have been left on hold for 30 minutes on two occasions without a response, leading to significant frustration. Assistance is greatly appreciated.