I spoke with a comcast agent yesterday . test were conducted and it was determined tha...

GetHuman-donlunn's Equipment Trouble issue with Comcast from April 2020

Help with my Comcast issue
The issue in GetHuman-donlunn's own words
I spoke with a comcast agent yesterday . test were conducted and it was determined that my cable box needed to be replaced . He then said that he would overnight me a replacement cable box and wave (or credit back to my account) the $** overnight shipping fee . I understood that it would arrive later today (**th)I have an xfinity email saying that it was shipped but so far --no box ....help plz - NEVER MIND I JUST RECEIVED AN *:** EST UPS TRACKER THAT SAYS END OF THE DAY WEDNESDAY (**th)

GetHuman-donlunn did not yet indicate what Comcast should do to make this right.

How GetHuman-donlunn fixed the problem
I didn't actually fix it -- the UPS tracker info was delivered while I was typing the initial message to you . at least there is a possibility that my cable box replacement will arrive tomorrow . ....Thx
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Comcast

Equipment Trouble issue
Reported by GetHuman-donlunn
Apr 29th, 2020 - 6 months ago
Fixed
GetHuman-donlunn shared how to fix
Seen by 2 customers so far
Similar issue to 12671 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman-donlunn started working on this issue
Apr 29th 1:05am
GetHuman-donlunn confirmed the issue is fixed. Hooray!
Apr 29th 1:07am

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