Comcast Customer Service Issues

I have been a Comcast customer for many years. Unfortunately, the customer service I have received has been subpar. Often, the representatives I speak to do not communicate clearly in English. Even after making arrangements through chat, my service ends up being disconnected. I have evidence in the form of screenshots to support my claims. It is disheartening that during these challenging times of the pandemic, when being stuck at home without TV is even more difficult, the company seems indifferent to my situation. Despite setting up a payment arrangement for next Friday, my service was still terminated, which is not the first time this has happened.

I subscribed to a Comcast internet package in April [redacted] at a base price of $49.99 per month before fees and taxes, totaling $64.65. However, my recent bill shows the same package now costs $82.95 before fees, increasing to $[redacted].42 after fees. This 40% hike is concerning given current economic challenges. I've noticed competitors like At&t offer rates at my original price point. As a long-time loyal customer who always pays promptly, I'm considering cancellation unless my package can be adjusted to match competitors. Can Comcast offer a solution to retain me as a customer?

In April [redacted], my Comcast internet package had a base price of $49.99 before fees, totaling $64.64 with charges. However, my current bill shows the base package price now at $82.95 before additional fees, amounting to $[redacted].42 per month, an increase of nearly 40%. Due to rising expenses and economic uncertainty, I need to cut costs. Other providers like AT&T offer rates at my previous $49.99 base price. To continue as a Comcast customer, I require either service cancellation or adjustment to match competitors' rates. As a long-time loyal customer with a history of timely bill payments, I hope we can find a solution to retain my membership.

I have been on hold with Comcast for two straight days. I am late on payment, so I made payment arrangements. The system has given me three different dates to pay by to avoid service interruption. I set up two arrangements, first for the past due amount by April 20th, and the second for the same amount to almost pay for an extra month. My service got turned off regardless. I have been calling for call backs, but they put me on hold again. It has been two days now. I understand that things have been chaotic, but it has been a month - shouldn't you have sorted this out by now? I have kids who need to do school work, and having something taken away from them even though I made payment arrangements is frustrating. It really makes me want to switch providers.

I encountered a duplicate charge after making a single online payment. Despite speaking to a representative who claimed to have resolved the issue, over 24 hours have passed with no refund appearing in my bank account. While I appreciate Comcast's service, the automated system is irksome and not user-friendly. Contacting a live representative proves to be a challenging task.

My 92-year-old uncle in Waltham, Massachusetts, has been attempting to transfer the Comcast account from my aunt Frances R. Paolini to himself, Gino Paolini, since August [redacted]. Despite submitting notarized paperwork, including a Consent to Transfer My Account form, the account remains in my aunt's name. With my aunt now suffering from dementia, Gino, who holds Power of Attorney for her, is eager to have the account officially switched to his name. I have the necessary documents and am ready to fax them to Comcast to facilitate the transfer. Gino, feeling frustrated by the delay at his age, has entrusted me to see this through. For verification purposes, his contact number is 1-[redacted], and he has requested me to assist in this matter. I kindly ask for a call back so I can proceed with sending the required paperwork to resolve this issue promptly. Thank you, Arlene Edgar

Hello, I recently switched service providers but have not yet returned your equipment. My name is Andre Bastien, and my phone number is [redacted]. I was advised by a customer service representative to go to the post office to return the equipment, but the post office stated otherwise. Due to a busy schedule and the covid19 pandemic, I was unable to visit a Comcast store. Despite this, I was charged $[redacted] to my account. I still have the equipment and would like to return it, but the charge during this challenging time has been difficult. I did not receive any reminders or notifications about returning the items. A refund of the charge would be greatly appreciated. I plan to return the materials once the quarantine is over. Thank you for your assistance. Stay safe and take care.

Last week, I upgraded my TV package for more channels. After the change, the TV in the living room is working correctly with all the new channels, but the one in my bedroom keeps showing "status code [redacted]" for unauthorized channels. I have contacted customer service and technical support multiple times, but the issue persists. Despite being promised a callback for troubleshooting, no one reached out. The next day, I continuously received calls from Comcast every 5 minutes until 2 AM, but they were just automated hang-ups. This experience has been frustrating, and I am seeking helpful assistance to resolve this matter. Thank you.

I recently experienced an issue with Comcast billing my account incorrectly, resulting in a $70 additional charge. Despite providing my bank account ending in [redacted] at Sanding Springs Bank to customer service, the payment was processed incorrectly. I had a private conversation with customer service regarding the passing of my husband, which led to a discounted rate for the service. However, due to my grandson's need for increased internet speed for homeschooling, I had to upgrade my service at a higher cost. My main concerns are the incorrect billing and its potential legal consequences and the financial strain due to these errors. I kindly request to have my service reverted to its previous status before the billing mishap. If there is a way to address these issues promptly, I would appreciate it. Thank you for your assistance. Contact # [redacted]. Connie B.

After three decades of being a loyal customer, I am deeply disappointed by the lack of service I experienced today. Despite reaching out five times for help starting at 4 PM, I did not receive any assistance by the promised time of 9 PM. At 80 years old, I was hoping to speak to a technician over the phone to resolve the issue with my upstairs smart TV equipment. I've been faithfully paying Comcast for technician support and was let down by the lack of customer care. It is unfortunate that I have to raise a concern after all these years, but I believe a simple phone call would have been a courteous gesture in this situation.

I have an Arris Surfboard [redacted] and have noticed a significant drop in my internet speed lately. Despite upgrading to a [redacted] mbps plan, my speeds have been fluctuating between .59 mbps and [redacted] mbps, with long periods of slow or no connectivity during the day. A technician found that the upstream power from Comcast to my modem is weaker than the recommended range of 45 to 51, currently at 35. Despite addressing physical connections and speaking with both Arris and Comcast representatives, the issue remains unresolved. It appears to be a common problem experienced by Comcast/Xfinity users. Any assistance in resolving this ongoing speed fluctuation issue would be greatly appreciated.

Account #[redacted]4-01-8 at [redacted] SE Brierwood Place, Stuart Florida [redacted] was closed in late February following the passing of customer Beverly Pickering on February 4. As the trustee, I returned all equipment by the end of February. I was informed of a $44 credit which I expected to receive. Despite providing my address at [redacted] Arrowhead Circle, Apt K, Fairfax, VA [redacted], I have not yet received the check as of 4/16. Trying to reach a human representative via phone or chat has been extremely frustrating. I was told the $44 would be applied to a future bill, but there should be no further billing as the service has been terminated. If I do not receive a response by Monday 4/20 with a clear timeline for the check, I will escalate this matter to the President of Comcast and share my experience on social media. It seems the account has not been properly closed even after equipment return and credit confirmation.

I am seeking assistance with my mother’s issue regarding canceling her Comcast cellphone service. My mother does not have her Xfinity ID or password handy, and it is not readily available in her monthly statements or bills from Comcast. When attempting to retrieve her Xfinity ID through the login page, we faced challenges with the security question and receiving verification codes via mobile phone or email. The option left is to use her Social Security number, which she is hesitant to provide. Upon trying to engage in chat support, I was directed to a paid phone expert service. The customer service hotline requires the last 4 digits of either the SSN or the Comcast account number, which we are unable to provide. Your help in resolving this issue would be greatly appreciated.

I hadn't paid much attention to my bills from Comcast, assuming they were correct due to my long-standing account. After canceling my cable and home phone service with Comcast and returning all the equipment to the New Britain store in April [redacted], I discovered a $5.00 equipment fee for a TV box and remote I had already returned. Despite speaking to customer service in January and receiving a credit for four months, the charges persisted on my February, March, and April bills. I physically returned the equipment to the store, so it's frustrating that my account is still being billed for these fees.

The set-top box appears to have ongoing issues for many months now. Initially, it would occasionally black out, losing both video and audio, which has escalated to happening 4-5 times per hour. Currently, the audio stops almost every 2-3 minutes, making it difficult to follow. Moreover, every day the box displays only lines and faded images upon start-up, requiring a daily restart to function. These persistent problems have made the service intolerable, despite repeated reboots which have not resolved the issue. A technician needs to be sent promptly to address these issues effectively.

I have been a loyal customer for nearly 7 years. I requested a four-day extension to pay my bill in full. A manager assured me my services would be restored within an hour. Surprisingly, my services were not reinstated as promised. Upon calling back, I was informed that the manager's commitment was inaccurate, and they could not restore my services or assist me further. Additionally, I experienced being disconnected multiple times when requesting to speak with a manager. I rely on the service for essential communication needs, and having only phone and Internet does not suffice as I lack a computer connected to Comcast. I had been informed that my services would be reactivated by the 26th after being taken out of a program.

The set-top box is experiencing ongoing issues for many months now. Initially, the problem included blackouts affecting both video and audio, which have escalated to occur frequently throughout the day. Currently, the audio cuts out every few minutes, making it difficult to follow due to the interruptions. Furthermore, the box fails to start properly every day, displaying only lines and faded images, requiring a daily restart. Despite frequent attempts at rebooting, the problem persists, rendering the service intolerable. A service visit is urgently needed to address these issues promptly.

I recently visited your office on Palm Beach Lakes Boulevard in West Palm Beach, Florida to address a billing issue. I had already paid my bill in full a month prior, closed my account, and have the receipt. The lady who assisted me, identified as A. Sims with EMP ID ASims567 or LQW, was informed that additional charges were not justified as I had weeks of service remaining. Despite settling my account and having inadequate service during my time with you, I am now being billed for extra time. I will provide a copy of my paid bill to clarify this matter. I insist on resolving this discrepancy promptly to avoid overpaying.

I recently switched from Verizon to Comcast for internet service. I used to pay $49 per month plus cable, totaling $62. Suddenly, my bill jumped to $72 one month, then continued to increase to $82, $87, and $92. Now they are informing me it will go up to $[redacted]. I was unaware that I was under a one-year contract for $49, and I did not authorize any price hikes. I am frustrated that I do not qualify for the low-income hardship program for public housing residents because I am not a new customer. This situation is causing me a lot of stress, as I never received clear information about these changes when I signed up. I have been trying to reach Comcast customer service by phone and online but have not been successful. I need assistance with this issue.

Since the afternoon of April 25, I have noticed issues with my Xfinity Internet service. Occasionally, my modem loses connection to its head server, while other times the problems are more complex. For instance, my Ooma VoIP phone connects to its server, but DNS is unavailable, preventing website access. Alternatively, when DNS functions, the IP addresses cannot be reached. Despite attempting basic troubleshooting tools like Traceroute and Ping, I perceive that Xfinity customer service is limited in addressing network-wide problems beyond local connections. Restarting my modem may provide temporary relief, but it feels ineffective most of the time. I am looking for a way to access outage reports as an individual customer to stay informed during such network disturbances.