On Saturday, xfinity for internet, tv, and land phone service went down. on the tv t...

GetHuman-rmcmj's customer service issue with Comcast from April 2020

Help with my Comcast issue
The issue in GetHuman-rmcmj's own words
On Saturday, xfinity for internet, tv, and land phone service went down. on the tv three of for boxes stopped working. the box that worked was not the main box. As the day progressed, slowly telephone and internet returned, but tv has not functioned consistently since it came back up. We have rebooted all the boxes multiple times. It comes up for about *- ** minutes, then shuts down. the shut down is anywhere from ** min to hours. We have checked X-finity site. It states we have no problem. What is happening

GetHuman-rmcmj did not yet indicate what Comcast should do to make this right.

How GetHuman-rmcmj fixed the problem
Main tv box was damaged. Replacement did the job. Took * technician visits, but they both did their jobs well
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Comcast

Customer service issue
Reported by GetHuman-rmcmj
Apr 14th, 2020 - a year ago
Fixed
GetHuman-rmcmj shared how to fix
Seen by 7 customers so far
Similar issue to 10910 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman-rmcmj started working on this issue
Apr 14th, 2020 3:46pm
GetHuman-rmcmj confirmed the issue is fixed. Hooray!
Apr 18th, 2020 3:55pm
GetHuman-rmcmj confirmed the issue is fixed. Hooray!
Apr 19th, 2020 2:59pm
GetHuman-rmcmj confirmed the issue is fixed. Hooray!
Apr 23rd, 2020 4:10pm

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