******* *****pm **min Andrew H – has told be he is the one who can address the issues...

GetHuman-mwelschj's customer service issue with Comcast from March 2020

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The issue in GetHuman-mwelschj's own words
******* *****pm **min Andrew H – has told be he is the one who can address the issues. But he was not able to.**Andrew believed the below answered and addressed my issues:**)*Issue- I wanted to add my phone number, Email or social to the account without having to come into your office or changing the primary account holders information i.e. My Wife. So i would not have to remember my account number or her last * digits of her social to be able to get help on my account. **His response was. It wont to use my social the only way for comcast to do this if I put the account in my name. *a. Even though if I give you my account number or my wife's Social security number to verify who i am. He said that you can send a text and or email verification to these devices but they are my wife's not mine. Tha Comcast is in cabible have more than one email address ,phone number or social security number connected to the account. **Issue:*I called in because i was having trouble getting my email. I was told before they understood what was going on to change my password. Witch i had done several times before and didn't fix the problem. My password worked on xfinity.com and all my other email worked. After a *** hour to * hour on the phone with level * he told me he would transfer me to a higher level that would address my problem. I was on hold being told to wait for * *** hours before i gave up. At no time did the system say it would call me back and i wouldn't lose my place in line or that the office was closed and if i left my number they would call me back the next business day. This doesn't work and is not customer service. I still have not had the problem addressed. It seems to be working now * day after the call. Note i didn't change anything.**Andrew said that Comcast doesn't have the capabilities to do or get what other companies seem to have. Like the options i mentioned above. **Issue: *Calling the executive support all i got was double talk. No solution or help in resolving my problem.* *Issue:*He would not connect me with anyone in charge that could address the issues. He would not send a letter or email confirming his answers or his communication to someone who has the authority to fix the problem. He said he can't email me. (Which is a joke given you are my email provider)**He did tell me that Mr. Thomas Krinshak is in charge but he wouldn't give me his email or phone number – He said there is no way to get InTouch with him. **Issue:*He would not have his supervisor call me * *Please call me *** ***-**** to address, resolve or communicate that these issues are being addressed. **Time is money for everyone and taking the time on the first call plus ** minutes with the Andrew plus this email bothers me to no end. It may make sense to switch to Verizon or dish i you are not committed to improving these situations. What confuses me is that you ask me to take a survey at the end of each call but don't ask what i am unhappy with or get back to me. and what you say on the web. **You may want to know that i got a call back asking me about my experience with the help line before i got connected to the person i was being transferred to. **Please note i had to Google Thomas to even get to this site. **Thank you,*Mitchell Welsch

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Customer service issue
Reported by GetHuman-mwelschj
Mar 18th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 7794 others
0 customers following this


GetHuman-mwelschj started working on this issue
Mar 18th, 2020 4:04pm

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