I am writing regarding a commercial advertisement for an Xfinity X* for a predominately...

GetHuman-jonniedo's customer service issue with Comcast from February 2020

Help with my Comcast issue
First: share to improve GetHuman-jonniedo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jonniedo may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman-jonniedo's own words
I am writing regarding a commercial advertisement for an Xfinity X* for a predominately African American Channel. In tiny lettering in the advertisement there is written Dear White People available into Netflix with Xfinity X*. This is so incredibly racist. How would Dear N word people. You need to END this message. I would also appreciate an apology. You can’t have it both ways. As a white person you don’t treat me as a racist. I would be happy to watch this channel. DROP THIS!!!!!

GetHuman-jonniedo did not yet indicate what Comcast should do to make this right.

How GetHuman-jonniedo fixed the problem

We are waiting for GetHuman-jonniedo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-jonniedo
Feb 19th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 7976 others
0 customers following this


GetHuman-jonniedo started working on this issue
Feb 19th 12:54am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies