I have dealt with your agents, * wks ago and again yesterday. They tried and were helpf...

GetHuman4282396's Equipment Trouble issue with Comcast from January 2020

Help with my Comcast issue
The issue in GetHuman4282396's own words
I have dealt with your agents, * wks ago and again yesterday. They tried and were helpful in some respects. But, the problem issue is still not resolved. my internet connection keeps stopping with DCbrown*** secured ***% Wifi and going to Xfinity secured with little Wifi? It happens during the day and especially at night? After * months of your service, I'm ready to go back to my old provider through my phone company, which was very good internet service, never a problem. I complained a month ago, talked with "service" tech and was told a tech would ck. with me. The tech was somewhat helpful yesterday, but didn't resolve the problem. Would appreciate at least an email back.

GetHuman4282396 did not yet indicate what Comcast should do to make this right.

How GetHuman4282396 fixed the problem
I never received a call back from Get Human as I had requested, so I have a local PC tech coming to the house to fix any problems. I had also tried your recommendation of using restore.com. They were of no use and as far as I'm concerned a big money scam to the point of double billing me for the initial cheap service Of $**.** after I refused to agree to their $*** a yr tech service. restor is now blocked on my pc.
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Comcast

Equipment Trouble issue
Reported by GetHuman4282396
Jan 23rd, 2020 - 9 months ago
Fixed
GetHuman4282396 shared how to fix
Seen by 12 customers so far
Similar issue to 8217 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman4282396 started working on this issue
Jan 23rd 6:44am
GetHuman4282396 indicated the issue is not fixed yet.
Jan 26th 12:11am
GetHuman4282396 indicated the issue is not fixed yet.
Jan 26th 12:29am
GetHuman4282396 confirmed the issue is fixed. Hooray!
Jan 28th 10:16pm

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