I found out my Netflex account was being suddenly popping up on my Comcast bill about J...

GetHuman-ljgrisso's Billing issue with Comcast from November 2019

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The issue in GetHuman-ljgrisso's own words
I found out my Netflex account was being suddenly popping up on my Comcast bill about July. I had always paid automatically with a credit card direct to Netflex. With the same credit card I was paying Comcast. When checking something I saw my card was being billed and paying *X. I called Comcast and they were to take care of it but didn’t. I called Netflex and the same day they cancelled my account and sent a credit for months my card was paying both companies. Later I called Comcast to be sure it had been cancelled on my billing ( it was gone I could not access it at all). Bottom line I had to call * times and the last I have saved on a chat for proof. I just looked on my tv settings and checked billing and it still appears on my bill. How can I escalate something when NO one will fix it.

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Comcast

Billing issue
Reported by GetHuman-ljgrisso
Nov 22nd, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 7682 others
0 customers following this

Timeline

GetHuman-ljgrisso started working on this issue
Nov 22nd, 2019 4:03am

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