I moved into my house ** years ago (****). The underground gutter drain to the street n...

GetHuman-curtrw's customer service issue with Comcast from October 2019

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The issue in GetHuman-curtrw's own words
I moved into my house ** years ago (****). The underground gutter drain to the street never worked. Yesterday I had a contractor repair the underground piping. I sent pictures and they suggest that the pipe was broken when the underground coax cable was run. I am asking Comcast to pay for part of the repair of the pipes. The total repair cost was *$*,***. This included scoping*marking pipes, evacuation, the repair, and refilling the hole. **The orientation of the pictures: Left is toward my neighbors house, right is toward the drain into the street, distance from the hole to the street is approx **ft. There is obvious settling of the pipe from the street post break. **I would appreciate a call back. My ticket number is *********. I initiated a gethuman call on *****. The robot call was never answered by comcast and of course I never received a call back.**Curt Wright

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Comcast

Customer service issue
Reported by GetHuman-curtrw
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 23555 others
0 customers following this

Timeline

GetHuman-curtrw started working on this issue
Oct 28th, 2019 5:33pm
GetHuman-curtrw indicated the issue is not fixed yet.
Oct 29th, 2019 3:27am
GetHuman-curtrw indicated the issue is not fixed yet.
Oct 29th, 2019 5:51pm

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