I moved into my house ** years ago (****). The underground gutter drain to the street n...
GetHuman-curtrw's customer service issue with Comcast from October 2019
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I moved into my house ** years ago (****). The underground gutter drain to the street never worked. Yesterday I had a contractor repair the underground piping. I sent pictures and they suggest that the pipe was broken when the underground coax cable was run. I am asking Comcast to pay for part of the repair of the pipes. The total repair cost was *$*,***. This included scoping*marking pipes, evacuation, the repair, and refilling the hole. **The orientation of the pictures: Left is toward my neighbors house, right is toward the drain into the street, distance from the hole to the street is approx **ft. There is obvious settling of the pipe from the street post break. **I would appreciate a call back. My ticket number is *********. I initiated a gethuman call on *****. The robot call was never answered by comcast and of course I never received a call back.**Curt Wright
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