ON AUGUST **,**** A Representative from Comcast came to my home unannounced and violate...

GetHuman-rerehond's Cancel Service issue with Comcast from October 2019

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The issue in GetHuman-rerehond's own words
ON AUGUST **,**** A Representative from Comcast came to my home unannounced and violated my privacy by discussing my personal information with someone who was in my home doing work . I contacted Comcast the day it happened and was told the issue would be sent to upper management and an internal investigation will be done ..A month went by I didn't hear anything back from anyone regarding my complaint . I called and the reps that I spoke with were only interested in past due amount . I called to cancel and was refused by a rep and a supervisor after being on hold for ** minutes , I was told here is nothing that can be done until the amount has been paid . This is the worst service ever. I will take this further if I need to per no one she be embarrassed or humiliated by anyone

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Comcast

Cancel Service issue
Reported by GetHuman-rerehond
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 23077 others
0 customers following this

Timeline

GetHuman-rerehond started working on this issue
Oct 21st, 2019 2:56pm
GetHuman-rerehond indicated the issue is not fixed yet.
Oct 21st, 2019 7:10pm

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