We changed for Frontier to Comcast maybe a month ago because I was just having ongoing...

GetHuman-stevevw's Streaming or Download Trouble issue with Comcast from September 2019

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The issue in GetHuman-stevevw's own words
We changed for Frontier to Comcast maybe a month ago because I was just having ongoing connectivity problems. For a few days I was delighted to finally have my computer acting the way it is supposed to do!!! :-) I could get right on*connected. I could use all the various programs. It was great and I even made such a comment to my wife. However, after those few days, almost all of my connectivity issues seem to have returned. Somebody tells me that the companies turn down the bandwidth so you will buy a more expensive service. Well, I wanted to contact you about the problem and give you a chance to get things back together as they were for a few days - and keep it on that level as a solid gold company. I don' t know if somebody needs to come out and see if some of your wiring has come loose or whatever the problem may be, but I want something done with it as soon as possible. At this point, with it having been good for several days, I am severly dissapp*ointed with my new service and the total inablity to depend on getting service is horrible!! (i.e. last night I was typeing an email and the service becamse so low I just lost everything right in the middle of typing the email. I tried to do a 'speedtest' on it, and it wouldn't even connect to the Internet at all - thus it couldn't be done.) So, as I said, I'm severly disappointed and am ready to try another carrier, but becasue it did work for a few days, I'll try contacting you first before I start 'bad mouthing' you to friends and neighbors.

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Comcast

Streaming or Download Trouble issue
Reported by GetHuman-stevevw
Sep 3rd, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 20276 others
0 customers following this

Timeline

GetHuman-stevevw started working on this issue
Sep 3rd, 2019 9:03pm
GetHuman-stevevw indicated the issue is not fixed yet.
Sep 4th, 2019 5:10am
GetHuman-stevevw indicated the issue is not fixed yet.
Sep 4th, 2019 5:43am
GetHuman-stevevw indicated the issue is not fixed yet.
Sep 4th, 2019 5:44am
GetHuman-stevevw indicated the issue is not fixed yet.
Sep 5th, 2019 5:09pm