Hello! My **-year-old stepdad has moved and wants to get Comcast TV Service. He's bee...

GetHuman-joykeish's customer service issue with Comcast from August 2019

Help with my Comcast issue
The issue in GetHuman-joykeish's own words
Hello! My **-year-old stepdad has moved and wants to get Comcast TV Service. He's been a customer for *** years. He doesn't have a computer or internet. We want to get Cable for him ASAP. What is the best way to do this? **Robert Tobin**** Johnson Ferry Road *B-****Atlanta, GA . *********-***-**** cell**His last address with you was: ** Bridle Lane, Marietta, GA. *******Please help, thanks! *)

GetHuman-joykeish did not yet indicate what Comcast should do to make this right.

How GetHuman-joykeish fixed the problem
To get Comcast on the phone to order new service: I called the number on Clark Howard's website: https:**clark.com*technology*how-to-talk-to-real-person-comcast-xfinity-cox-spectrum-charter*. I had to push "*" * or * times before I got a human. She is going to have a salesperson call us within the next ** hours to set up service. The number I called was: ***-***-****. ***. A second way to get someone to call you back (and I got a response) was to send @ComcastCares a direct message on Twitter. Many large companies have social media teams that monitor and answer quickly. **It's crazy that you have to go through so much trouble just to order new service by phone. I'm internet savvy, but this is for seniors in their mid to late **'s. Thank you for your help!
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Comcast

Customer service issue
Reported by GetHuman-joykeish
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman-joykeish shared how to fix
Seen by 11 customers so far
Similar issue to 18720 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman-joykeish started working on this issue
Aug 3rd, 2019 3:14pm
GetHuman-joykeish confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 8:51pm
GetHuman-joykeish confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 8:56pm