To Comcast,*I just found that Comcast charged me for ** months when the service was can...

GetHuman-speng's Billing issue with Comcast from July 2019

Help with my Comcast issue
First: share to improve GetHuman-speng's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-speng may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman-speng's own words
To Comcast,*I just found that Comcast charged me for ** months when the service was cancelled on April **, **** by calling Comcast. I called AMEX about * month ago when I found these fraud charges, AMEX has already refunded me ** months, I called Comcast the same day per the suggestion of AMEX's customer support, the customer support of Comcast told me that was a mistake and told me that they will handle this issue, they will call AMEX and me late, I do not know if Comcast called Amex or not, but you did call me on July ** (Wednesday), this time the customer support told me that I would have to pay for the past two months of bills for no reason in order to disconnect my account that was cancelled ** months ago. The customer support transferred the conversation to your accounting department, I was held by for about ** minutes and no one came to talk to me and the voice message just let me continue to hold, I did not hold any longer after a long time waiting.*Please help to address the issue for me, thank you very much!*Very respectfully,*Shiquan Peng

GetHuman-speng did not yet indicate what Comcast should do to make this right.

How GetHuman-speng fixed the problem

We are waiting for GetHuman-speng to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Comcast customer problems.
How Do I Fix Buffering Problems with Comcast?What's the Best Comcast Modem for My Home?What Internet Speed Do I Need from Comcast?How Do I Reach a Comcast Customer Service Rep?How Do I Lower My Comcast Bill?
Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Comcast

Billing issue
Reported by GetHuman-speng
Jul 26th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 18337 others
0 customers following this

Timeline

GetHuman-speng started working on this issue
Jul 26th, 2019 7:10pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers