When I signed up for Comcast, I got a $*.** per month iPad deal where they send me a ne...

GetHuman3230387's customer service issue with Comcast from July 2019

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The issue in GetHuman3230387's own words
When I signed up for Comcast, I got a $*.** per month iPad deal where they send me a new iPad and i pay for it monthly. When I upgraded my internet speed, the agent must have done something incorrectly because I still have the requisite services to remain on the iPad payment plan but they billed me $*** all at once for it. I want the $*** charge removed and the payment plan reinstated. I have tried chatting in to their customer service but I get the run-around. I just do not have the energy or desire to follow up with this myself.*Account holder's name*David Polster*Account number******************Create Account Nickname*Service address**** Sycamore Ct Hebron, IN ******Billing address**** Sycamore Ct Hebron, IN *****
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Comcast

Customer service issue
Reported by GetHuman3230387
Jul 11th, 2019 - 10d ago
I have an issue with Comcast too
Not resolved
Seen by 3 customers so far
Similar issue to 17633 others
0 customers following this
Items needed
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Timeline
GetHuman3230387 started working on this issue
Jul 11th 2:24pm
GetHuman3230387 indicated the issue is not fixed yet.
Jul 11th 2:25pm
GetHuman3230387 indicated the issue is not fixed yet.
Jul 11th 2:26pm
GetHuman3230387 indicated the issue is not fixed yet.
Jul 11th 2:26pm
GetHuman3230387 indicated the issue is not fixed yet.
Jul 11th 2:26pm
GetHuman3230387 indicated the issue is not fixed yet.
Jul 11th 2:27pm