Hi, we have our account on seasonal hold, but are not able to access our nest thermost...

GetHuman-denildon's customer service issue with Comcast from May 2019

Help with my Comcast issue
First: share to improve GetHuman-denildon's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-denildon may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman-denildon's own words
Hi, we have our account on seasonal hold, but are not able to access our nest thermostat due to being offline. We were told when we put the seasonal hold on that we should still be able to access our thermostat. * Here is a copy of the info from your site regarding seasonal hold and smart device access: Can I access my smart home devices while I’m away? Now you can stay connected and control devices like a smart thermostat or security cameras from afar with Seasonal Xfinity Internet Access.
GetHuman-denildon did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman-denildon fixed the problem
We are waiting for GetHuman-denildon to fix the problem and share the solution with the rest of us customers.
Please help with my Comcast issue
Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Comcast

Customer service issue
Reported by GetHuman-denildon
May 22nd, 2019 - a mon ago
I have an issue with Comcast too
Not resolved
Seen by 1 customer so far
Similar issue to 15397 others
0 customers following this
Timeline
GetHuman-denildon started working on this issue
May 22nd 1:40pm