I had a service call last week because of slow internet and sometimes the internet woul...

GetHuman2962837's Billing issue with Comcast from May 2019

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The issue in GetHuman2962837's own words
I had a service call last week because of slow internet and sometimes the internet would drop out which could only be remedied by rebooting. Since I have a security system, that would drop out too. The service call was suggested by the customer service rep I spoke to earlier in the week. *So, the technician examined the cable connections both inside and outside the house and re-did most of them. He got the speed up to a reasonable number. No equipment was replaced. *I just saw on my bill that I was charged $** for the service call. I don't believe that is correct as this was a signal loss problem that I believe is now connected. There was no problems with the router, ad all else is Comcast property. *I am not sure what he reported back as the issue, but I don't believe this charge is appropriate. Please check and reverse it out.*Thank You,*George Graham

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Comcast

Billing issue
Reported by GetHuman2962837
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 15386 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman2962837 started working on this issue
May 22nd, 2019 12:34am
GetHuman2962837 indicated the issue is not fixed yet.
May 22nd, 2019 2:22pm
GetHuman2962837 indicated the issue is not fixed yet.
May 22nd, 2019 2:24pm