In December **** my service contract was due to expire. I called Comcast to see how bil...

GetHuman-deesiat's lower bill request issue with Comcast from March 2019

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In December **** my service contract was due to expire. I called Comcast to see how billing would change. It is my experience after being with Comcast for years that once your Service Contract is up prices or program lineup or packages always change. I thought I would be ahead of things this time.**I spoke with one of your reps on ******** her name was Mary. I explained that I am a Senior Citizen now living on a fixed income and if my Service with Comcast was going to increase I would have to cancel or unbundle and consider going with another Company*Companies where I could get a better monthly price.**Of course she suggested down grading my package. However, the * cable channels I watch were only in the package that contains *** channels. I don’t need that many, don’t watch those shows but because of the way your packages are set up the * channels I do watch I would have to give up or stay with the larger package.**I told her my current Monthly bill of $*** is above my means but that is all I could manage. If anything was going to change I would cancel while I had the opportunity to do so.**She assured me she can keep the same package and channel line up and because I was signing a new contract that I would be locking in my price of $*** bearing in mind that the taxes could add approx. a dollar or two.**Well that was just * months ago and already I am paying $**.** more. The taxes and rental fee’s went up and some other services. But worse the equipment that was sent to me by Comcast themselves over * years ago as an update apparently were not recorded or so I am told. **Comcast who claims to be the Giant of Tech did not know what equipment*serial numbers were sent out to their customers???? So now I receive a bill stating I have in active equipment and I am being charged for it. I must turn it in or activate it. This is ***** yrs later two contracts later. Comcast doesn’t know what equipment I have when they sent it to me??**I called and now I am told I will be billed an additional $*.** for the extra converter. Comcast who sent it to me did not know I had it.**The summary...I clearly stated in December that if prices were going to go up...and believe me over the years I have been with them this has happened frequently that I would cancel and try to stay within my financial means. I was assured I had a contract so therefore except for fluctuations in taxes my monthly cost would stay the same.**Point: I feel like I was duped, I am now boxed into a contract that in * months since renewing this contract my bill has already gone up $**.** making my bill close to $*** a month. **What does that $**.** mean to a Senior on a fixed income???? A prescription drug I may not be able to purchase, a meal I may have to cut back on, a medical co pay I may not be able to meet. I don’t think I need to mention other needs that I may go without.**I did my part, by calling inquiring and making sure of what price I would be paying, I signed a contract, based on the monthly amount I was quoted. I don’t know of any other big corporation who completely disregards their long time, loyal customers. I work for a corporation part time because I have to. If a customer is unhappy if they have a legitimate complaint or concern we do not treat them like “oh well too bad” We make good for what ever error or oversight our Company made.**I expressed not only in December, **** that I was a Senior Citizen with a limited income but also in my follow up call on March **, ****. I want no special treatment just fair treatment and the truth about how much I will be paying monthly. **Now my Option to go with a more affordable Company has been stolen from me. If I want to cancel my contract at this point there is a hefty cancelation fee. Is this fair???**Thank you *Dolores Siat*Acct. **** ** *** *******
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lower bill request issue
Reported by GetHuman-deesiat
Mar 26th, 2019 - a mon ago
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GetHuman-deesiat started working on this issue
Mar 26th 5:58pm
GetHuman-deesiat confirmed the issue is fixed. Hooray!
Apr 1st 1:39pm