Hi,*I wanted to increase my download speeds, but I noticed that starting July **rd, my...
GetHuman-hipofalo's customer service issue with Comcast from March 2019
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The issue in GetHuman-hipofalo's own words
Hi,*I wanted to increase my download speeds, but I noticed that starting July **rd, my cost for ** MBS will increase from $**.** to **.** raising my monthly bill from $**.** to approximately $** per month for only ** MBS (including tax, fees, and modem lease). I'm not interested in any bundles, only internet speed. I see that I could switch to CenturyLink, buy the Modem outright and get **-** MBS for just $**. Granted, this does not include tax, fees, etc. but I would own my modem, rather than "renting" it and I would have over *x the download speeds for less than $**. Can my download speed be increased and*or my price reduced, or should I just switch to CenturyLink now, pay any cancelation fees that I would owe to Xfinity and be much more satisfied in the long run? I ask because frankly, I am very disappointed with the amount that I'm spending for the speed that I'm receiving and come July **rd I'll be even more disappointed and switch knowing that I won't have to pay a cancelation fee and receive much better service at a cheaper price. Thank you for your time, I look forward to being contacted regarding this concern.** -Ryan Diemert
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