I want my bill due date to be on the **th of each month. This is when I get my Social S...

GetHuman-jeaniefa's customer service issue with Comcast from February 2019

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The issue in GetHuman-jeaniefa's own words
I want my bill due date to be on the **th of each month. This is when I get my Social Security check. I've been told by customer service that the due date can not be chanced based on the date I changed from Direct TV. I get charged a late fee every month. Is it possible to pro-rate my bill so I don't have to pay the late fee. If not, I'll be returning to Direct TV. I was told by Customer service not to contact corporate. Thank you for your attention to this matter.
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Comcast

Customer service issue
Reported by GetHuman-jeaniefa
Feb 18th, 2019 - 8 mons ago
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GetHuman-jeaniefa started working on this issue
Feb 18th 5:23pm