Having issues with sound. While watching regular programming some stations we get no so...

GetHuman1971511's customer service issue with Comcast from January 2019

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The issue in GetHuman1971511's own words
Having issues with sound. While watching regular programming some stations we get no sound at all while others we get sound with the program we are watching but not the commercials while it's the opposite sound with the commercials but not the program. some stations no problem with sound at all. The box has no reset button so we unplugged it then after a time plugged back in so it can reset or reprogram but the problem did not go away. What's up?
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Comcast

Customer service issue
Reported by GetHuman1971511
Jan 15th, 2019 - a mon ago
I have an issue with Comcast too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1971511 started working on this issue
Jan 15th 8:16pm