Comcast service has been disconnected from my mom's house a number of years ago. Howev...

GetHuman-rdegnan's customer service issue with Comcast from January 2019

10536 similar
0 following
Help with my Comcast issue
Next: our robot will wait on hold for GetHuman-rdegnan to get a Comcast rep on the line!
Always use the GetHuman Phone tocall Comcast. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-rdegnan's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (a mon ago)
First: share to improve GetHuman-rdegnan's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-rdegnan's own words
Comcast service has been disconnected from my mom's house a number of years ago. However, there is still a line that runs from the neighborhood power line to her house. The connecting wire to the house has come loose and drapes across her back yard a few feet from the ground. it needs to be taken down or reattached to wall. I had the phone company and the electric company come out but they will not take action on the Comcast line. The current state of the line presents a safety hazard since someone walking through the yard could get hurt. We do not wish to reconnect Comcast service at this time, but we need something to be done to the low hanging wire. It can be properly secured to the house or removed. Her address is *** Candlewood Rd, Broomall, PA *****.*Thank you.
GetHuman-rdegnan did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman-rdegnan fixed the problem
We are waiting for GetHuman-rdegnan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Comcast email you?
This email address isn't valid
Follow this issue
See how GetHuman-rdegnan fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rdegnan
Jan 14th, 2019 - a mon ago
I have an issue with Comcast too
Not resolved
Seen by 4 customers so far
Similar issue to 10536 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Billing Address
Last four of social security
Account PIN
GetHuman-rdegnan started working on this issue
Jan 14th 4:50pm