Comcast service has been disconnected from my mom's house a number of years ago. Howev...

GetHuman-rdegnan's customer service issue with Comcast from January 2019

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The issue in GetHuman-rdegnan's own words
Comcast service has been disconnected from my mom's house a number of years ago. However, there is still a line that runs from the neighborhood power line to her house. The connecting wire to the house has come loose and drapes across her back yard a few feet from the ground. it needs to be taken down or reattached to wall. I had the phone company and the electric company come out but they will not take action on the Comcast line. The current state of the line presents a safety hazard since someone walking through the yard could get hurt. We do not wish to reconnect Comcast service at this time, but we need something to be done to the low hanging wire. It can be properly secured to the house or removed. Her address is *** Candlewood Rd, Broomall, PA *****.*Thank you.
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Comcast

Customer service issue
Reported by GetHuman-rdegnan
Jan 14th, 2019 - a mon ago
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Timeline
GetHuman-rdegnan started working on this issue
Jan 14th 4:50pm