Our Internet service at our home is very slow… Resetting the modem*router does not help...

GetHuman1945019's customer service issue with Comcast from January 2019

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GetHuman1945019's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (5 days ago)
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The issue in GetHuman1945019's own words
Our Internet service at our home is very slow… Resetting the modem*router does not help. Wondering if we need to upgrade equipment
GetHuman1945019 did not yet indicate what Comcast should do to make this right.
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Comcast

Customer service issue
Reported by GetHuman1945019
Jan 11th, 2019 - 5d ago
I have an issue with Comcast too
Fixed
Seen by 10 customers so far
Similar issue to 10457 others
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Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman1945019 started working on this issue
Jan 11th 5:38pm
GetHuman1945019 confirmed the issue is fixed. Hooray!
Jan 14th 6:13pm