My bill has gone up $***month since we signed up for service. New customers are being o...

GetHuman-haydengo's customer service issue with Comcast from January 2019

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The issue in GetHuman-haydengo's own words
My bill has gone up $***month since we signed up for service. New customers are being offered the same ***Mbps service for $***month which is even less than we were offered originally. I’m also seeing that Wave is offering Gigabit internet in our area for only $***month. I know Xfinity offers higher speeds of upwards of ***Mbps, but from what I can see their pricing is again only competitive for new customers. **Are there other options Comcast can offer for high speed internet service to make it worth staying with Xfinity over Wave’s fiber offering?
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Comcast

Customer service issue
Reported by GetHuman-haydengo
Jan 7th, 2019 - a mon ago
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GetHuman-haydengo started working on this issue
Jan 7th 6:22pm