I was charged an installation fee for no reason. A contractor (tech) came to my house a...

GetHuman-cbnmatri's customer service issue with Comcast from January 2019

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The issue in GetHuman-cbnmatri's own words
I was charged an installation fee for no reason. A contractor (tech) came to my house and stated, "I don't know why Comcast tells people that we need to install something for internet." The agent contractor looked at my personally provided modem and then called Comcast to change my plan and send a signal. He clearly stated that there was no installation of new lines, hardware updates or anything required except for him to call Comcast. I can't see paying Comcast $**.** for doing absolutely nothing but wasting my time. This is border line illegal*deceptive business practice. Can you please find someone to remove this fictional charge on my bill?
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Comcast

Customer service issue
Reported by GetHuman-cbnmatri
Jan 7th, 2019 - a mon ago
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GetHuman-cbnmatri started working on this issue
Jan 7th 2:18pm