I was charged an installation fee for no reason. A contractor (tech) came to my house a...

GetHuman-cbnmatri's customer service issue with Comcast from January 2019

1 view
10323 similar
0 following
Help with my Comcast issue
Next: our robot will wait on hold for GetHuman-cbnmatri to get a Comcast rep on the line!
Always use the GetHuman Phone tocall Comcast. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-cbnmatri's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cbnmatri may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman-cbnmatri's own words
I was charged an installation fee for no reason. A contractor (tech) came to my house and stated, "I don't know why Comcast tells people that we need to install something for internet." The agent contractor looked at my personally provided modem and then called Comcast to change my plan and send a signal. He clearly stated that there was no installation of new lines, hardware updates or anything required except for him to call Comcast. I can't see paying Comcast $**.** for doing absolutely nothing but wasting my time. This is border line illegal*deceptive business practice. Can you please find someone to remove this fictional charge on my bill?
GetHuman-cbnmatri did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman-cbnmatri fixed the problem
We are waiting for GetHuman-cbnmatri to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Comcast email you?
This email address isn't valid
Follow this issue
See how GetHuman-cbnmatri fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cbnmatri
Jan 7th, 2019 - a mon ago
I have an issue with Comcast too
Not resolved
Seen by 1 customer so far
Similar issue to 10323 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-cbnmatri started working on this issue
Jan 7th 2:18pm