a dta was replaced today and i called to have it activated. The first person could not...

GetHuman-corfroth's customer service issue with Comcast from December 2018

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The issue in GetHuman-corfroth's own words
a dta was replaced today and i called to have it activated. The first person could not help me and transferred my call. After * hour wait i spoke with a jerry and he tried to activate the dta. He was successful but an issue continued with the new dta that was the reason to I had to replace the old dta. That reason was that the picture was a small picture in the upper left hand side of the screen with "set audio language" notice, not able to change channel or change screen. Then problem was identified as Code ***. Jerry "fixed it" but temporarily. Shortly thereafter the same problem exists. I need a service man to change out a new dta.
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Comcast

Customer service issue
Reported by GetHuman-corfroth
Dec 6th, 2018 - a mon ago
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GetHuman-corfroth started working on this issue
Dec 6th, 2018 12:58am