I am a Comcast subscriber, also a Comcast shareowner, and I*have a problem with my Comc...

GetHuman-herzobas's customer service issue with Comcast from December 2018

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The issue in GetHuman-herzobas's own words
I am a Comcast subscriber, also a Comcast shareowner, and I*have a problem with my Comcast service that the local Comcast*facility cannot or will not correct. A couple of months ago I*began to have a problem with the TV image freezing which required*unplugging and re-plugging the Comcast equipment and wait while*a reboot occurred. I requested service and the technician determined*that the service cable was not the correct one and would have to be*replaced. A few days later the cable was replaced with a direct run*from my house to the Comcast distribution box across the street,*bypassing the junction box in my yard. It did not cure the problem.*Another technician came to my home and determined that the*connection in the distribution box was not done correctly and*made the necessary change. It did not cure the problem and has*in fact gotten worse. Three days ago I called Comcast once again*and the automated service reported that a problem existed in the *local area and would be corrected by that afternoon. No, it was not*corrected. On Dec * the outtage occurred at least * times *that I am aware of. This problem is much more than an aggravation *as it also disrupts my phone service thereby negating the availability*of *** should I have need to use it. Sitting next the the Comcast*distribution box is also one for Wow and Google Fiber and Google*representatives have been to my home twice touting their service.*If I have endure the hassle of changing service providers to obtain *reliable service I will not be a happy camper. If necessary, I will*submit nuisance shareholder proposals that the Comcast board*will have to address and maybe that will get someone's attention*at comcast.

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Customer service issue
Reported by GetHuman-herzobas
Dec 5th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 9185 others
0 customers following this


GetHuman-herzobas started working on this issue
Dec 5th, 2018 4:35am