My brother died. I returned his equipment to Pompano beach local branch. I provided t...
GetHuman-smpweb's customer service issue with Comcast from December 2018
Help with my Comcast issue
Next: our robot will wait on hold for GetHuman-smpweb to get a Comcast rep on the line!
Always use the GetHuman Phone tocall Comcast. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-smpweb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-smpweb may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman-smpweb's own words
My brother died. I returned his equipment to Pompano beach local branch. I provided the death certificate. He is being charged for unreturned equipment. The Comcast Rep said the charge should be removed. I was then transferred to billing to have charge removed. The rep, Jonelie in the Phillipines said I have to physically bring the bill to Pompano Beach to have the charge removed. I have explained numerous times that I am in Maryland and should not have to fly to Florida to have the charge error removed. She said then came back and said i can go to a local office near me. I should NOT have to go anywhere to have a Comcast billing error corrected. She said there is no supervisor for me to talk to, the account holder is dead so I don't have to worry about the bill. It is now over * hour of being on the phone with Comcast and no resolution.
GetHuman-smpweb did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman-smpweb fixed the problem
We are waiting for GetHuman-smpweb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.