My brother died. I returned his equipment to Pompano beach local branch. I provided t...

GetHuman-smpweb's customer service issue with Comcast from December 2018

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The issue in GetHuman-smpweb's own words
My brother died. I returned his equipment to Pompano beach local branch. I provided the death certificate. He is being charged for unreturned equipment. The Comcast Rep said the charge should be removed. I was then transferred to billing to have charge removed. The rep, Jonelie in the Phillipines said I have to physically bring the bill to Pompano Beach to have the charge removed. I have explained numerous times that I am in Maryland and should not have to fly to Florida to have the charge error removed. She said then came back and said i can go to a local office near me. I should NOT have to go anywhere to have a Comcast billing error corrected. She said there is no supervisor for me to talk to, the account holder is dead so I don't have to worry about the bill. It is now over * hour of being on the phone with Comcast and no resolution.
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Comcast

Customer service issue
Reported by GetHuman-smpweb
Dec 3rd, 2018 - a mon ago
I have an issue with Comcast too
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GetHuman-smpweb started working on this issue
Dec 3rd, 2018 4:19pm