I just contacted Comcast with a question about my new *-year bill. I did not want to p...

GetHuman1618180's customer service issue with Comcast from November 2018

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I just contacted Comcast with a question about my new *-year bill. I did not want to pay any more in my new *-year contract. I called a month ago and was told my bill would not rise. I received it and it had gone up $**. I talked to Matt in Customer Solutions (Code: N!*). He was fantastic. My bill was rolled back to a little less than whar we were paying for the next two years and some new things were put on my account that I never had before. Now this is what I call CUSTOMER SOLUTIONS! Thanks to Comcast and to Matt for keeping me as Comcast customer for the next two years.
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Comcast

Customer service issue
Reported by GetHuman1618180
Nov 24th, 2018 - 3 mons ago
I have an issue with Comcast too
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Seen by 3 customers so far
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Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman1618180 started working on this issue
Nov 24th, 2018 7:50pm
GetHuman1618180 confirmed the issue is fixed. Hooray!
Nov 24th, 2018 7:51pm