I'm researching ways to help my parents lower their mobile bill. They have Xfinity, li...

GetHuman1474354's customer service issue with Comcast from November 2018

Help with my Comcast issue
The issue in GetHuman1474354's own words
I'm researching ways to help my parents lower their mobile bill. They have Xfinity, live in Cape Coral Florida. They also have * mobile phones through Verizon. I believe we could port those numbers to Xfinity and use the xfinity hotspots for service or the voice portion of the plan. They currently have Xfinity tv and wireless services. Please let me know if this makes sense and let me know about options I could research further. My parents are retired and could use any monthly reductions in pricing we can find. Thank you.
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Comcast

Customer service issue
Reported by GetHuman1474354
Nov 2nd, 2018 - a mon ago
I have an issue with Comcast too
Fixed
Seen by 1 customer so far
Similar issue to 7965 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman1474354 started working on this issue
Nov 2nd 11:52pm
GetHuman1474354 indicated the issue is not fixed yet.
Nov 2nd 11:54pm