I received a self install kit on **-**. Since I can't find the cable that was ran to t...

GetHuman-toebart's customer service issue with Comcast from November 2018

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The issue in GetHuman-toebart's own words
I received a self install kit on **-**. Since I can't find the cable that was ran to the house on **-** i'm requesting a tech to come out and install it. The $** has already been added to my bill over * hours ago and an appointment was scheduled for **-**. After that the lady I was talking to said she would see about getting it moved to this weekend and she would call back in ** minutes. That was * hours ago and I still have not got a call. My name is Thomas Simpson and my account * is ****************. Please advise. Thanks.
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Comcast

Customer service issue
Reported by GetHuman-toebart
Nov 2nd, 2018 - a mon ago
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GetHuman-toebart started working on this issue
Nov 2nd 8:19am