I have spoken to * technicians over a period of * days. The last technician said the pr...

GetHuman-leehatin's customer service issue with Comcast from November 2018

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The issue in GetHuman-leehatin's own words
I have spoken to * technicians over a period of * days. The last technician said the problem was being elevated to engineering. The problem occurs when I attempt to access only two websites. All the other websites have no issues. The two websites are: https:**desktop.fembi.com & https:**mail.fembi.com. These two websites are on servers in Miami at Fembi. Fembi is my wife’s employer in Miami. My wife has a satellite office in our home. Our home office has successfully contacted these websites for the past * – * years. Suddenly, about * weeks ago we have been unable to contact the sites, via our Comcast service. However, if we use our VPN and*or our Sprint Data Package, we can contact these sites. As I have explained to all * of your technicians, the problem arises with my IP being routed out of the country, prior to arriving at the websites. Fembi websites will not acknowledge an out of country IP.*So, for the past several years, Comcast was seemingly using IP routes that were within the U.S. Approximately * weeks ago Comcast now routes my IP out of country and thus the Fembi websites reject my IP. I did a “tracert” on my IP with these websites and can prove that my IP is routed thru China and this is unacceptable. So, whatever routing trigger Comcast uses for my IP has not worked for the past * weeks. You simply have to dedicate my IP to a block of IPs that are not routed outside the U.S.**As a side note, my wife has another Fembi satellite office in Ft Lauderdale, ** miles north of the Fembi headquarters in Miami. At that office, they have Comcast Business, and via Comcast Business they have had no issues contacting the above mentioned websites. So, if Comcast can’t dedicate a block of “in country” IPs, then I request a free account for Comcast Business, at our home. I suspect either of these actions will cure the issue.**Lee and Sandi Hatin*Acct: *****************Sandi’s SSN: (last * digits) *****My contact phone: ***-***-******P.S: The last technician I spoke to, about ** – ** days ago, said he was going to do some more research and call me back the next day. That did not happen. As you can imagine, Sandi and I are quite unhappy with the service and the manhours we have invested in this issue.
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Customer service issue
Reported by GetHuman-leehatin
Nov 1st, 2018 - a mon ago
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GetHuman-leehatin started working on this issue
Nov 1st 12:16pm