GetHuman1175184's customer service issue with Comcast from September 2018
Help with my Comcast issue
The issue in GetHuman1175184's own words
Get some answers about our bill which we did get AND more information about our current plan we knew nothing about when we switched. ... Our Sept bill does not reflect our new plan. We changed plans on Sept. *th because the modem comcast sent us didn't work - even after we went through the rigamaroll of getting a second modem (outrageous tech issues reported to comcast) and service was way too expensive. We want Comcast to explain why our bill does not reflect our new plan and to reduce our bill for an unneeded and extremely poorly executed installment of their defective (got two different modems both of which had firmware that didn't work) modems.
Making people hold like this costs money as well as time - cell phone minutes don't come free.
Being a little more forthcoming about what their plans will REALLY cost us.
I've been a Comcast customer in this area since **** and years before when I lived elsewhere
I have an issue with Comcast too
How GetHuman1175184 fixed the problem
READ you contract BEFORE you sign it. DO NOT take it for granted that what you were told by the sales rep. is what is in the contract. ASK questions until you really understand what you are being charged IN TOTAL (including fees and penalties). Make sure of the DURATION of the contract. My roommate had NO IDEA he was signing up for two years with a penalty if he wanted to change the plan. So double and triple check. There is usually a catch.
Please help with my Comcast issue
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