Good Afternoon: *My name is Bob Hollis and I would like a few answers to this issue.*W...

GetHuman-meblond's customer service issue with Comcast from September 2018

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The issue in GetHuman-meblond's own words
Good Afternoon: *My name is Bob Hollis and I would like a few answers to this issue.*We moved in June and I cancelled our service. I had a zero balance and I asked how much we would owe from the first of the month to the cancelation date. Woman said it just posted and was **.** so with her on the phone I payed that balance. She said I might get another bill in the mail. I told her all our mail has been forwarded so when or if I get it I will pay it then.*To my knowledge we never got another bill. The house was sold.*We are current at our new home.*Today I get a call from a Collection Agency stating Comcast has sent us to them to collect an outstanding bill. I refused to pay it and told them I'd take care of it myself when I determine if I do owe it or not.*I would like to talk to someone to clear this issue up. I did everything I was asked to do including using your transfer of service from our old home to the new one.*I'd like to know what happened.

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Comcast

Customer service issue
Reported by GetHuman-meblond
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 6301 others
0 customers following this

Timeline

GetHuman-meblond started working on this issue
Sep 14th, 2018 5:43pm

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