We want to cancel our subscription. We are out of our * year contract. It has been * ye...

GetHuman-kayliepr's customer service issue with Comcast from August 2018

Help with my Comcast issue
Tip from another customer
You can log into your account and go to "My Subscriptions" then "Cancel" your account there.
The issue in GetHuman-kayliepr's own words
We want to cancel our subscription. We are out of our * year contract. It has been * years and * month. We will gladly pay last month's bill. When I call they keep telling me I cannot cancel because that department is closed. I am entitled to cancel my subscription. When I call during "open hours" I cannot talk to anyone who says they can cancel it. They keep saying they cannot cancel because that isn't their job yet they transfer me and I am very clear I am canceling. They also keep saying that department is closed.
GetHuman-kayliepr did not yet indicate what Comcast should do to make this right.
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Comcast

Customer service issue
Reported by GetHuman-kayliepr
Aug 26th, 2018 - 4 mons ago
I have an issue with Comcast too
Fixed
Seen by 4 customers so far
Similar issue to 5600 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman-kayliepr started working on this issue
Aug 26th 9:20pm
GetHuman-kayliepr indicated the issue is not fixed yet.
Aug 30th 12:58pm