Xfinity modem is not on. Xfinity TV box has all lights on at TV box. No sound and no pi...
GetHuman-billrang's customer service issue with Comcast from August 2018
Help with my Comcast issue
First: share to improve GetHuman-billrang's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-billrang to get a Comcast rep on the line!
Always use the GetHuman Phone tocall Comcast. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-billrang may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman-billrang's own words
Xfinity modem is not on. Xfinity TV box has all lights on at TV box. No sound and no picture to TVs. I have checked for power, and that is good at all locations. TVs has power and is on. Reset modem by power off, power back on. Waited **minutes for any resetting. Reset TV box by power off, and power back on. Called Xfinity *** number utilized computer to have signal sent to my Xfinity service. No results. Landline phone working. Internet working. Need help.
GetHuman-billrang did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman-billrang fixed the problem
We are waiting for GetHuman-billrang to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.