Xfinity modem is not on. Xfinity TV box has all lights on at TV box. No sound and no pi...

GetHuman-billrang's customer service issue with Comcast from August 2018

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The issue in GetHuman-billrang's own words
Xfinity modem is not on. Xfinity TV box has all lights on at TV box. No sound and no picture to TVs. I have checked for power, and that is good at all locations. TVs has power and is on. Reset modem by power off, power back on. Waited **minutes for any resetting. Reset TV box by power off, and power back on. Called Xfinity *** number utilized computer to have signal sent to my Xfinity service. No results. Landline phone working. Internet working. Need help.
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Comcast

Customer service issue
Reported by GetHuman-billrang
Aug 25th, 2018 - 4 mons ago
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Timeline
GetHuman-billrang started working on this issue
Aug 25th 6:54pm