Not fixed, still can’t get through to Comcast*Xfinity. It’s been almost * weeks since I first tried.

GetHuman972667's customer service issue with Comcast from August 2018

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The issue in GetHuman972667's own words
I continue trying to reach a human being who can and will actually help. Keep getting off-site reps who either can’t or won’t help. ... *weeks later, I’m still trying to get through. I’m going to end up canceling my service (after *** years), because I’m completely out of patience with an organization known more for customer disservice than customer care. Still waiting for a call from Comcast retention and*or loyalty department. ***-***-****. Please have someone from above departments call me ASAP. Thanks.
This is extremely frustrating because I’m pretty much home bound since my surgery in May, and now I’m being scheduled for two more major surgeries before the end of this year.
By *) answering the phone* *) transferring me to someone with the knowledge and ability to help. * *) keeping hold times under ** minutes* *) returning calls as promised *I could go on, but I’m beginning to sense that it’s useless.
Ive been a Comcast customer for over ** years.
Call every day. Trying to find someone who can take me to a service center (did I mention I’m basically housebound due to health issues?). Watching Hulu, Amazon Prime, and reading a lot. Crying and being completely frustrated for months.
I have an issue with Comcast too
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Comcast

TV*internet
Customer service issue
Reported by GetHuman972667
Aug 14th, 2018 - a yr ago
I have an issue with Comcast too
Fixed
Seen by 11 customers so far
Similar issue to 5152 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman972667 started working on this issue
Aug 14th, 2018 8:17pm
GetHuman972667 indicated the issue is not fixed yet.
Aug 14th, 2018 8:17pm
GetHuman972667 indicated the issue is not fixed yet.
Aug 16th, 2018 6:04pm
GetHuman972667 indicated the issue is not fixed yet.
Aug 17th, 2018 4:29am
GetHuman972667 indicated the issue is not fixed yet.
Aug 17th, 2018 4:42pm
GetHuman972667 indicated the issue is not fixed yet.
Aug 18th, 2018 6:25pm
GetHuman972667 indicated the issue is not fixed yet.
Aug 18th, 2018 6:44pm