Just switched to Xfinity Mobile from AT&T and purchased new IPhone *. Some text message...

GetHuman-fourplai's customer service issue with Comcast from August 2018

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The issue in GetHuman-fourplai's own words
Text and voice message ... Just switched to Xfinity Mobile from AT&T and purchased new IPhone *. Some text messages and voicemail messages take * to ** hours to come thru
Some texts come right thru, others take hours, voice mail (strictly a Comcast Mobility issue) take hours to get thru, sometimes a day.
FIX IT. Apple has given me a new phone which has helped somewhat, but Apple contends that there is an issue with Comcast blocking these from coming thru
We have had Comcast Internet*TV for a year, mobile phones for a few weeks. What did I expect? Seriously?*I expect voice messages and text messages to come thru fairly quickly
Three trips to Apple store, and they have given me a new phone. Dealing with Comcast has been difficult
I have an issue with Comcast too
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Comcast

New IPhone *
Customer service issue
Reported by GetHuman-fourplai
Aug 13th, 2018 - a yr ago
I have an issue with Comcast too
Fixed
Seen by 6 customers so far
Similar issue to 5097 others
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Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman-fourplai started working on this issue
Aug 13th, 2018 12:33am
GetHuman-fourplai indicated the issue is not fixed yet.
Aug 17th, 2018 10:53am
GetHuman-fourplai indicated the issue is not fixed yet.
Aug 17th, 2018 11:01am