I have several issues. My most urgent one is my Xfinity Mobile account. One of the iPho...

GetHuman975946's customer service issue with Comcast from August 2018

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Help with my Comcast issue
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The issue in GetHuman975946's own words
Get a stolen phone removed from my account ... I have several issues. My most urgent one is my Xfinity Mobile account. One of the iPhone X's (the Space Gray one) has been stolen. I was uncertain this was the case and so had the service suspended. Only the data plan was suspended. I still paid the monthly payment and the insurance monthly. Today I had to admit the iPhone X (Space Gray) is actually stolen. I am not in need of another one, do not want to pay the ridicilous amount Assurant wants for a replacement of any phone, much less one of these, and have asked to have this STOLEN device removed from my account. I am told that is impossible. I am aware it is not impossible. It is not only possible, but the only fair resolution to this situation. I am at my wits end with Comcast*Xfinity service and am ready to cancel all three phones on my account, my other Comcast Services, and dispute the claim when it comes through my credit report, or just let it sit for seven years. I am extremely frustrated. Please call me at ***-***-****. I am presently working on my complaints to the BBB, Consumer Affairs, and various other agencies in relation to this matter. *Thank you.
I will cancel every service I have with them and write bad reviews everywhere I can. This is especially frustrating because of the time and money it will take to do so.
Remove the stolen phone from my account.
I'm a **** good customer. I pay my bills on time.
Talked until I was blue with Comcast*Xfinity
I have an issue with Comcast too
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Comcast

Xfinity Mobile
Customer service issue
Reported by GetHuman975946
Aug 10th, 2018 - a yr ago
I have an issue with Comcast too
Fixed
Seen by 11 customers so far
Similar issue to 5014 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman975946 started working on this issue
Aug 10th, 2018 5:07pm
GetHuman975946 indicated the issue is not fixed yet.
Aug 10th, 2018 8:38pm
GetHuman975946 indicated the issue is not fixed yet.
Aug 11th, 2018 1:32am
GetHuman975946 indicated the issue is not fixed yet.
Aug 11th, 2018 6:26pm
GetHuman975946 indicated the issue is not fixed yet.
Aug 13th, 2018 6:40pm
GetHuman975946 indicated the issue is not fixed yet.
Aug 27th, 2018 9:03pm
GetHuman975946 indicated the issue is not fixed yet.
Aug 27th, 2018 9:05pm