Music channels are out. It says "temporarily unable to tune channel". Tried to switch...

GetHuman888687's customer service issue with Comcast from July 2018

Help with my Comcast issue
The issue in GetHuman888687's own words
Music channels are out. It says "temporarily unable to tune channel". Tried to switch boxes but same wording. Account number is *************.**Thank you!
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Comcast

Customer service issue
Reported by GetHuman888687
Jul 17th, 2018 - 5 mons ago
I have an issue with Comcast too
Fixed
Seen by 2 customers so far
Similar issue to 3996 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman888687 started working on this issue
Jul 17th 11:25am
GetHuman888687 indicated the issue is not fixed yet.
Jul 19th 2:27pm