Still waiting for a call back. - Shows 'fixed' but it's not true. *)

GetHuman887294's customer service issue with Comcast from July 2018

17 views | 3989 similar | 0 following
Help with my Comcast issue
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The issue in GetHuman887294's own words
Review of my options for better pricing and features. ... I have been informed that I can switch to CenturyLink for a dedicated line & **Mpbs downloads for $***mo for life. Before I make that leap, I would like to know what my options are with Comcast. I've been a Comcast customer for ** years. I'd like to stay. *)
When I try to explore my options online I am directed to call *-***-Xfinity where I get stuck in an electronic answering quagmire.
I'd love for someone to call me and sell me a great package that would increase my feature set and reduce my monthly rate. Also, would also like my rental equipment replaced with a newer, more up to date model or device and have my exterior drop to my house replaced.
I've been a customer for ** years.
Calling Comcast directly, chatting with competitor ISP.
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Internet & Phone
Customer service issue
Reported by GetHuman887294
Jul 16th, 2018 - 2 years ago
Seen by 17 customers so far
Similar issue to 3989 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN


GetHuman887294 started working on this issue
Jul 16th, 2018 9:57pm
GetHuman887294 indicated the issue is not fixed yet.
Jul 18th, 2018 1:47am
GetHuman887294 indicated the issue is not fixed yet.
Jul 18th, 2018 1:56am
GetHuman887294 indicated the issue is not fixed yet.
Jul 18th, 2018 1:57am
GetHuman887294 indicated the issue is not fixed yet.
Jul 18th, 2018 1:57am

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