NAT & Port Forwarding

GetHuman-klsolomo's customer service issue with Comcast from July 2018

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The issue in GetHuman-klsolomo's own words
Remote Access - internal static IP - port forwarding ... My client's ISP is Comcast. Recently, I had them set up port forwarding rules to access a device remotely, since I am unable to access the router directly, and I am still unable to access this device. **The device*system is patched directly to the modem and has an internal static IP address assigned. The port forwarding rules that were put in place assigned port ** for TCP with the internal IP address and MAC address of the device, and port ***** for UDP with the internal IP address and MAC address for the device. The ports have been verified to be open. However, the external IP address:port still does not gain access. **I believe that there is some breakdown of communication between the external and internal addresses regarding the NAT as the device is functioning appropriately on the LAN.**Please advise.
external IP*ports assignment for access.
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Comcast Business
Customer service issue
Reported by GetHuman-klsolomo
Jul 10th, 2018 - 5 years ago
Seen by 4 customers so far
Similar issue to 3742 others
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GetHuman-klsolomo started working on this issue
Jul 10th, 2018 1:47pm
GetHuman-klsolomo indicated the issue is not fixed yet.
Jul 10th, 2018 2:47pm
GetHuman-klsolomo indicated the issue is not fixed yet.
Jul 10th, 2018 2:50pm