For weeks now, I can log into my comcast account but cannot view any account details or...

GetHuman-tiffrsre's customer service issue with Comcast from July 2018

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The issue in GetHuman-tiffrsre's own words
Access online account via desktop and app ... For weeks now, I can log into my comcast account but cannot view any account details or bill. the * dots just move for several minutes then an error message appears. I had to pay my bill using "quick pay" and did not receive a confirmation email. I have tried accessing my account on * different desktop computers in three different locations and via the xfinity app, all with the same result. I have tried calling and I get a message saying comast is experiencing technical difficulties, then it hangs up on me. I cannot char with an online rep because the error message pops up. I am extremely frustrated with this. What is happening with my account? If it cannot be fixed, I will be forced to go to my local comcast office in person to just cancel this entire account and find new internet*cable provider.

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Comcast

xfinity online account
Customer service issue
Reported by GetHuman-tiffrsre
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 3690 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman-tiffrsre started working on this issue
Jul 8th, 2018 3:43pm
GetHuman-tiffrsre indicated the issue is not fixed yet.
Jul 8th, 2018 4:53pm
GetHuman-tiffrsre indicated the issue is not fixed yet.
Jul 8th, 2018 4:54pm
GetHuman-tiffrsre indicated the issue is not fixed yet.
Jul 8th, 2018 4:55pm
GetHuman-tiffrsre indicated the issue is not fixed yet.
Jul 8th, 2018 4:55pm
GetHuman-tiffrsre indicated the issue is not fixed yet.
Jul 8th, 2018 4:55pm
GetHuman-tiffrsre indicated the issue is not fixed yet.
Jul 8th, 2018 5:23pm