A service technician did some work at my home (not cable related) and upon his departur...

GetHuman-chucku's customer service issue with Comcast from July 2018

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A service technician did some work at my home (not cable related) and upon his departure my cable stopped working properly. I contacted Xfinity*Comcast and they could not rectify the problem via the telephone. Xfinity*Comcast informed me that the earliest they could get a repair person to my house is * days from now. I asked why do I have to wait * days and Xfinity*Comcast caused the problem. I asked to speak to a supervisor. The Xfinity*Comcast supervisor stated the same thing after he couldn’t rectify the problem. However, the supervisor stated the cable was out in my area, which I informed him that’s not possible because some cable boxes are working in my home. The supervisor then informed me that I have to wait until they can get the repair person to my house in * days. My appointment came and went without any Xfinity*Comcast repair person coming to my house.*I elevated the situation to the regional office and he told me the same thing even after reading Xfinity*Comcast email stating when they were scheduled to repair the issue. Then the Xfinity*Comcast Regional person tells me, the earliest he can get someone to my house is * days from now.*Xfinity*Comcast over charge customers and do not render the service in which the customers are paying for. I have missed a total of * days of work waiting to get my cable repaired and now I am asked to miss more time. The cable was working great and Xfinity*Comcast messed it up, but I am paying the price by not receiving the cable I am paying for, having to miss additional work, being lied to, and not receiving the proper customer service from Xfinity*Comcast Regional Office. If I had the CEO’s contact information I would contact him and explain to him how Xfinity*Comcast treat their customers. This is very unprofessional and unacceptable.
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Comcast

Customer service issue
Reported by GetHuman-chucku
Jul 2nd, 2018 - 10 mons ago
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GetHuman-chucku started working on this issue
Jul 2nd, 2018 6:59pm
GetHuman-chucku confirmed the issue is fixed. Hooray!
Jul 4th, 2018 1:32am
GetHuman-chucku confirmed the issue is fixed. Hooray!
Jul 4th, 2018 1:51am