Internet is not working! It will not stay on my password. It goes to xyfinitywifi inste...

GetHuman-dpaspy's customer service issue with Comcast from June 2018

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The issue in GetHuman-dpaspy's own words
Internet is not working! It will not stay on my password. It goes to xyfinitywifi instead. By the time i change it back to my password and goe to look at a page, I am off line again. Then, on top of this my speed is supposed to be ***mb and speed tests are showing ** to **mb. My modem is brand new last week. Uses on * computers remote. Also ALLL telephone lines for comcast are down and hang up on you. I have tried for over * hours to fix this. Call me at ***-***-****
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Comcast

Customer service issue
Reported by GetHuman-dpaspy
Jun 29th, 2018 - a yr ago
I have an issue with Comcast too
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Seen by 10 customers so far
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Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman-dpaspy started working on this issue
Jun 29th, 2018 7:14pm
GetHuman-dpaspy indicated the issue is not fixed yet.
Jun 30th, 2018 8:31pm
GetHuman-dpaspy indicated the issue is not fixed yet.
Jun 30th, 2018 9:53pm
GetHuman-dpaspy indicated the issue is not fixed yet.
Jul 2nd, 2018 8:32pm
GetHuman-dpaspy indicated the issue is not fixed yet.
Jul 2nd, 2018 9:57pm
GetHuman-dpaspy indicated the issue is not fixed yet.
Jul 2nd, 2018 10:47pm