Our internet service is out again. There are lights on the box, all lights are out. Not...

GetHuman765951's customer service issue with Comcast from June 2018

Help with my Comcast issue
The issue in GetHuman765951's own words
Our internet service is out again. There are lights on the box, all lights are out. Not even one lit up.***Ended up having to have some one come out to fix it. He came out today (August twenty-second, twenty-Eighteen). He was very nice. He replaced all the cables, inside and out and also a new modem. Hopefully that solved the issue. If not... Then guess its in Comcast's lines some where. But hopefully its fixed the problem. Having your internet go out several times a day is NOT good.
GetHuman765951 did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman765951 fixed the problem
Make sure all the electrical plugs are plugged in good.
Please help with my Comcast issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Comcast customer problems.
What do I do if my Xfinity TV or internet is out?How do I view or pay my Comcast bill online?How do I check for a service outage with Comcast?
Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Comcast

Internet
Customer service issue
Reported by GetHuman765951
Jun 9th, 2018 - a yr ago
I have an issue with Comcast too
Fixed
GetHuman765951 shared how to fix
Seen by 12 customers so far
Similar issue to 193 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman765951 started working on this issue
Jun 9th, 2018 9:51am
GetHuman765951 confirmed the issue is fixed. Hooray!
Jun 10th, 2018 5:30pm
GetHuman765951 confirmed the issue is fixed. Hooray!
Aug 21st, 2018 9:15pm