Why do you skip Netflix one month and double the next month?

GetHuman-alleanro's customer service issue with Comcast from June 2018

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The issue in GetHuman-alleanro's own words
The problem: Why do you skip Netflix one month and double the next month?
GetHuman-alleanro did not yet indicate what Comcast should do to make this right.
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Comcast

Customer service issue
Reported by GetHuman-alleanro
Jun 8th, 2018 - 4 mons ago
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Not resolved
Seen by 4 customers so far
Similar issue to 70 others
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Timeline
GetHuman-alleanro started working on this issue
Jun 8th 1:53pm