There is a matter that I had a promise to pay on the *th, my notes said it was the *th...

GetHuman-erichemi's customer service issue with Comcast from June 2018

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The issue in GetHuman-erichemi's own words
There is a matter that I had a promise to pay on the *th, my notes said it was the *th. My service has been put on a soft disconnection. I am at the ** day mark exactly. I purposely asked for the *th, because it is my payday. My wife uses wi-fi for daily work and we cannot go with out until Friday. It would sink us. We have been customers for ** years and would like our service turned back on until we make a payment on the *th if our past due. We may have to look at other options because our income can’t take a hit if not having wi-fi for the rest of the week
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Comcast

Customer service issue
Reported by GetHuman-erichemi
Jun 6th, 2018 - a yr ago
I have an issue with Comcast too
Fixed
Seen by 3 customers so far
Similar issue to 185 others
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Timeline
GetHuman-erichemi started working on this issue
Jun 6th, 2018 10:09pm
GetHuman-erichemi indicated the issue is not fixed yet.
Jun 7th, 2018 6:39pm