I've contacted your company numerous times pertaining to the same issue. I've spoken wi...
GetHuman757750's customer service issue with Comcast from June 2018
Help with my Comcast issue
First: share to improve GetHuman757750's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman757750's next move: talk to a Comcast rep without waiting on hold.
Always use the GetHuman Phone tocall Comcast. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman757750 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman757750's own words
I've contacted your company numerous times pertaining to the same issue. I've spoken with Barbe*** & Batis*** in April and May ****. I was promised three months of free service for an upgrade I had to choose as well as $** for the inconvenience. It's very frustrating to spend anywhere from ** mins to over** mins dealing with the same issue that should have been corrected by the first call. I'm looking for information on contacting your Corporate Office. It's sad when one of your employees say they don't know who your company President is. Today June *, **** I spoke with Felix that offered me three months of HBO and a $*.** credit for my trouble. That wasn't what your notations on my account says. Don't get me wrong Felix was outstanding and is an asset to your company. I was given a ticket number in May ********** where supposedly a supervisor was going to issue a credit. It's sad I have to continue to contact your company several times to get this matter resolved. I've been a loyal customer for over ** years and deserve better treatment. I'm sending this email to this email address but will continue to search for one for your President.**Thank You*Cynthia Wesley****-***-****
GetHuman757750 did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman757750 fixed the problem
We are waiting for GetHuman757750 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.